Account Executive - Bilingüe

Descripción de la oferta

POSITION JOB SUMMARY: The Account Executive provides direct support to the sales representatives and customers by acting as liaison for projects in the facility. Monitor yearbook projects throughout the production and manufacturing processes and guide projections through completion.

KEY RESPONSIBILITIES:
• Primary point of contact for reps and customers looking to obtain information from the manufacturing team.
• Provide end-to-end customer and account service management, processing requests and handling issues from the customer and internal departments.
• Provide a consistent, reliable, direct line of communication to customers and to sales representatives.
• Monitor yearbook projects to keep production moving forward and guided to completion on time.
• Serve as liaison and a point of contact between manufacturing and sales teams to troubleshoot any issues to keep yearbook projects moving forward.
• Be aware of, communicate, and resolve any problems that slow or stop production.
• Monitor customer specifications and submit spec change requests from customers or sales representatives.
• Assist customers and sales representatives with service requests in StudioBalfour or on the yearbook pages in Encore.
• Set up online stores and assist with managing yearbook and ad sales.
• Answer calls at the Encore help desk (ACD line).
• Report technical problems and escalate tech support tickets.
• Call customers, sales representatives, shipping, and manufacturing to follow up on escalations and special requests.
• Reply to e-mails to internal and external customer recipients in English.
• Work with the purchasing department to verify special order materials.

EDUCATION/EXPERIENCE:
• Bachelor’s degree in related field preferred.
• High School Diploma required.
• Experience in similar position required (customer service/order entry).
• Customer service/account management background required.
• Proficiency with Microsoft products (Word, Outlook, Excel, PPT).
• Manufacturing production software a plus.
• Highly organized.
• Excellent communication and interpersonal skills.
• English/Spanish bilingual written and verbal required.

Requerimientos

• Educación mínima: Educación media superior -Bachillerato General
• 3 años de experiencia
• Idiomas: Inglés
• Edad: entre 25 y 60 años
• Conocimientos: Atención al cliente, Capacidad de decisión, Comunicación y persuasión

Palabras clave: kam, account, cuentas, directivo, mando, gobierno, regencia, executive, managing, ejecutivo

Hace 5 días

Acerca de Baldesigns de México SA DE CV

Balfour & Co. is the world's largest Collegiate and High School commencement services company that provides personalized products such as class jewelry and apparel, yearbooks and commercial printing, graduation cap and gowns, announcement products and photography through digital marketing technology, personal in-school deliveries, and customized school assortments. The Company operates throughout North America with around 5,000 team members.

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